Privacy Policy

Blackbelt Storage, LLC (“Blackbelt Storage,” “We,” “Us,” or “Our”) respects and shares your concerns about privacy. This Privacy Policy explains what personally identifiable information we collect, why we collect it, how we protect it, how we use it, and how and why, in certain cases, we share such information with other parties.

This Privacy Policy may be amended from time to time, so please review it periodically. This Policy applies to information collected or used when we offer products or services to you, whether through our website, mobile site, or related online services (collectively, the “Website”).

INFORMATION THAT WE COLLECT

We collect information in compliance with applicable laws and to provide the superior level of service you expect from Blackbelt Storage.

We collect and store any information you enter on our Website in connection with services such as (but not limited to):

  • Online rentals or reservations
  • “Contact Us” or other inquiry forms
  • Tenant portal usage
  • Other storage-related purchases or transactions

Examples of personal information we may collect include:

  • Full name
  • Phone number
  • Mailing address and billing address
  • Email address
  • Personal identification documents (as needed)
  • Cardholder and payment information
  • Any other information related to your rental, reservation, or account management of a storage unit

You may choose not to provide certain information; however, in most cases it is required to complete account registration, reservations, rentals, and other core transactional functions of the Website.

HOW WE USE YOUR INFORMATION

Blackbelt Storage and third-party service providers may work together to provide various services, and may need to share personally identifiable information received from you in order to maintain an efficient and effective level of service.

The responsible use and disclosure of personally identifiable information is crucial to our ability to provide you with the services you expect. For example, we may:

  1. Manage Your Account & Provide Services
    Use personally identifiable information to:
    • Manage your account and rental
    • Handle billing and payments
    • Send rent reminders and important notices
    • Communicate to address inquiries and obtain feedback
    • Update you on property-related matters (e.g., maintenance, gate issues, security updates)
    • Notify you about promotions, offers, or service enhancements
    • Enforce our Terms and Conditions
    • Fulfill other purposes that are described at the time information is collected
  2. Internal Business Purposes
    Use personally identifiable information internally to:
    • Operate, maintain, and improve our services and Website
    • Analyze and match information with data from other customers (in aggregate or de-identified form)
    • Process services and maintain accounts
    • Resolve disputes and address customer service issues
    • Prevent fraud and verify your identity
  3. Legal Requirements
    Disclose personally identifiable information where required by law, including:
    • In response to subpoenas, court orders, or legal processes
    • In connection with judicial, administrative, or investigative matters
  4. Aggregate Use
    Use and disclose personally identifiable information on an aggregate or de-identified basis.
    This means we may combine parts of your information with information from other users without including directly identifying details such as your name, complete telephone number, full email address, or full street address.

PARTIES WITH WHOM WE MAY SHARE INFORMATION

We may share your information with the following parties and under these circumstances:

  1. Business Partners
    We may collaborate with business partners to jointly offer products or services, or to feature their products or services on our Website. When a third party is involved in a product or service you’re interested in, their name will typically be displayed.
    If you choose to use these optional services, we may share your information, including personal details, with these partners. While we strive to work with reputable partners, we do not control their privacy practices. You should review their privacy policies for more information.
  2. Third-Party Service Providers
    We work with trusted third-party providers to perform services or functions on our behalf, including but not limited to:
    • Payment processing
    • Business analytics
    • Customer support
    • Marketing and communications
    • Fraud prevention and security

These providers are required to maintain appropriate data security and may only use your information as necessary to perform their contracted services for us. They are not authorized to use or share your information for any other purpose.

  1. Sister or Related Companies
    We may share information among our affiliated and related companies (for example, other storage facilities or related entities under common ownership or control) for operational, reporting, or service-related purposes.
  2. External Links and Referring Sites
    If you arrive at our Website via an external link or leave our Website to visit another site, certain technical information may be shared between sites. We are not responsible for the privacy practices of external websites. You should review their privacy policies.
  3. Legal and Safety Circumstances
    We may share information where we are legally required or permitted to do so, such as:
    • In response to court orders or other legal processes
    • To protect and defend the rights, property, or safety of Blackbelt Storage, our employees, our customers, the Website, or any affiliated party
  4. Business Transactions
    In the event of a corporate transaction, such as a merger, acquisition, asset sale, or similar event, customer information (including personally identifiable information) may be transferred as part of the business assets.

Outside of what is described above, you will be notified when personal information about you is to be shared with third parties, and you will have an opportunity to opt out of such sharing, where required by applicable law.

SHARING WITH NON-AFFILIATED SERVICE PROVIDERS

We may disclose personally identifiable information to non-affiliated service providers who perform business functions on our behalf, which may include marketing our products and services and data processing.

Before we disclose personally identifiable information to a non-affiliated party, we require them to agree to keep that information confidential and secure and to use it only as authorized by us and in compliance with applicable law.

Blackbelt Storage does not share, sell, or rent personally identifiable information with outside marketers for their own independent marketing purposes.

HOW WE PROTECT YOUR INFORMATION

We maintain a comprehensive information security program designed to:

  • Help ensure the security and confidentiality of customer information
  • Protect against anticipated threats or hazards
  • Prevent unauthorized access, use, or disclosure

Our program includes:

  • Administrative, technical, and physical safeguards
  • Security procedures related to processing, storage, retention, and disposal of confidential information
  • Measures to detect, prevent, and respond to attacks, intrusions, or unauthorized access
  • Restricted access to customer information, limited to employees and authorized personnel (of Blackbelt Storage and any affiliated companies) who need to know such information to provide products and services to you

While we take these precautions, Blackbelt Storage cannot and does not guarantee that unauthorized or inadvertent disclosure will never occur.

DISPOSAL OF BUSINESS RECORDS

We dispose of business records containing personally identifiable information in accordance with applicable state and federal laws and generally accepted industry practices.

COMMUNICATIONS FROM BLACKBELT STORAGE

Based upon the personally identifiable information you provide, we may send you some or all of the following promotional communications:

  • Information about products, services, special deals, and promotions
  • Blackbelt Storage newsletters or announcements

You can opt out of these promotional communications at any time (see “Choice and Opt-Out” below).

In addition, based on information we receive from you when you create an account or request services, we may send non-promotional, service-related communications, including:

  • Service-related announcements (for example, temporary gate or system outages, maintenance notices, or security updates)
  • Responses to your inquiries or service requests
  • Account and billing-related communications

Generally, you may not opt out of service-related communications that are not promotional in nature. If you do not wish to receive them, you may deactivate your account (subject to any contractual obligations and ongoing rental agreements).

CHOICE AND OPT-OUT

If you no longer wish to receive promotional communications from us, you may opt out by:

  • Following the “unsubscribe” or opt-out instructions included in the email or newsletter, or
  • Contacting us directly using the contact information provided on our Website

Please note that opting out of promotional communications will not stop service-related messages necessary for managing your account or rental.

LOG FILES

Our Website may automatically gather certain information and store it in log files. This information may include:

  • Internet Protocol (IP) addresses
  • Browser type
  • Internet Service Provider (ISP)
  • Referring/exit pages
  • Operating system
  • Date/time stamps
  • Clickstream data

This information generally does not identify individual users. We may use this data to:

  • Analyze trends
  • Administer the Website
  • Track user movements on the site
  • Gather demographic information about our user base in aggregate

COOKIES

We use cookies on the Website. A cookie is a small text file stored on your device for record-keeping purposes.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Cookies may be used to:

  • Help you navigate the site more easily
  • Remember your login or preferences, so you don’t have to enter them repeatedly
  • Track and understand user interests to enhance the Website experience

We do not link the information stored in cookies to personally identifiable information you submit on the Website.

You can remove or reject cookies using your browser settings. If you disable cookies, you may still use the Website, but some features (such as certain forms, surveys, or portal functions) may not work properly.

LINKS TO OTHER SITES

Our Website may contain links to other sites that are not owned or controlled by Blackbelt Storage. We are not responsible for the privacy practices of such other sites.

We encourage you to review the privacy statements of each website that collects personally identifiable information.

This Privacy Policy applies only to information collected by our Website.

TRANSFER OF CUSTOMER INFORMATION

Customer lists and other information provided to us are considered business assets of Blackbelt Storage. If we merge with or are acquired by another entity, or if we sell our assets, such information—including personally identifiable information—may be transferred as part of the transaction.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on the Website so that users and other interested parties are always aware of:

  • What information we collect
  • How we use it
  • Under what circumstances we disclose it

If at any point we decide to use or disclose personally identifiable information in a manner different from what was stated at the time it was collected, we will notify you as required by applicable law. Unless otherwise agreed, we will continue to use and disclose personally identifiable information in accordance with the Privacy Policy that was in effect when such information was collected.

REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

We value and appreciate your feedback. By submitting any content to this Website or to Blackbelt Storage (including by email, online posts, social media, review sites, or other means), you:

  1. Grant License
    Grant Blackbelt Storage and our affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to:
    • Use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display such submissions in any media now known or later developed, worldwide.
  2. Use of Name and Location
    Permit us, at our discretion, to use your name and general location in connection with your submission (for example, in marketing materials or on our Website).

Examples of content include (but are not limited to):

  • Reviews of our storage services
  • Photos or videos of our property or your unit
  • Questions, comments, suggestions, or ideas
  • Any other similar materials (collectively, “Submissions”)

You also grant us the right to pursue legal action against anyone who violates your or our rights with respect to the Submissions. We are not responsible for and assume no liability for any Submissions you post or send.

If you disagree with this aspect of our Privacy Policy, please refrain from submitting content or reviews.

You are entirely responsible for the content you submit. You agree that you will not submit any material that is:

  • Unlawful, threatening, defamatory, obscene, or otherwise inappropriate
  • Invasive of another’s privacy or publicity rights
  • In violation of any law or regulation
  • Commercial in nature (e.g., spam, solicitations)
  • Infringing on any intellectual property or proprietary rights of others

You will be solely responsible for any damages that arise from your Submissions or any violations of these rules.

Blackbelt Storage reserves the right, in its sole discretion, to manage, edit, use, publish, or remove your Submissions at any time and without prior notice. If you submit multiple reviews for the same service, only the most recent review may be considered or displayed.